Travel beyond your imagination, with Mikutu
DUQE Square Business Center
Quarter Deck, Mina Rashid
Queen Elizabeth 2
Dubai, United Arab Emirates
The services to be provided are those referred to in your booking confirmation. References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Although we endeavour to provide you with accurate information about these requirements upon request it remains your responsibility to verify that you have the appropriate travel documents related to this holiday for your nationality. Mikutu is not liable for any expenses or costs arising from any traveler being prohibited from entering a country scheduled to be visited on a holiday.
Before traveling on a holiday, we strongly recommend you review your personal, travel and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependents, in case of any loss of property or illness, injury or death.
For the majority of our holidays, we have no upper age limit though we remind you that our holidays may be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We can provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
Due to the nature of some of our holidays, in addition to the Terms and Conditions, you may be required to sign and submit a separate waiver, different terms and/ or a release form to a third-party supplier who is helping to run your holiday.
To the extent there are any inconsistencies between the terms of our Terms & Conditions and the supplemental waiver, the terms of our Terms & Conditions shall prevail and supersede any supplemental waiver. We reserve the right to deny participation to you if you have not signed a waiver.
There are other risks associated with travelling, such as theft or loss of or damage to property. Some of the services provided in connection with a holiday, including accommodation, transportation, food service, and local tours and activities, are obtained from independent suppliers over whom Mikutu has no control.
We contract with a network of companies, activity providers, accommodation providers, airlines, coach and transfer companies, tour and local guides, government agencies, independent contractors, and individuals to assist in the running of our holidays as agent for these third parties (Third Party Supplier). Third Party Suppliers may also engage the services of local operators and subcontractors. Although we take all reasonable steps to select reputable Third-Party Suppliers, we cannot be responsible for their acts or omissions.
Unless otherwise stated, you will receive a refund minus any non-refundable fees, such as fees related to the cost of the refund transfer, and the following per-person charges. Any applicable refunds will be returned to you in a manner to be determined by Mikutu, including, but not limited to, credit for future travel. This credit is valid for 3 years. Travel must be completed within 3 years of the date of issue. The majority of applicable refunds are processed within 30 days of receipt of your cancellation.
We ask that our clients recognize that there are expenses, including unrecoverable third-party deposits, that Mikutu cannot recoup as the planned date of a holiday approaches and as a result, a refund is not always possible. However, we will make our best efforts to recover, for the benefit of our travelers, as many of those expenses as we are able. Unrecoverable expenses will not be refunded.
If Mikutu determines in good faith to run a holiday, then no refund shall be payable with respect to that holiday and any traveler.
Substantial changes to your reservation made within 89-30 days of your departure may be charged a 75 EUR service fee per person. Please note that within this time frame, some elements of your holiday may already be finalized and cannot be changed.
You appreciate and acknowledge that the nature of any travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each holiday is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
Before departure: If we make a significant change we will inform you as soon as reasonably possible if there is time before departure. The definition of a significant change is deemed to be a change affecting at least one day in five of the itinerary. When a significant change is made you may choose between accepting the change, obtaining a refund of money paid for that day on the land portion of the holiday only or accepting an alternative holiday offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you.
Cancelling a reservation shall be bound by the cancellation policies identified in the preceding paragraphs.
Our holidays are generally run by ourselves, group leaders, local representatives, guides, crews or skippers (Leaders). The decision of the Leader is final on all matters likely to affect the safety or well-being of any traveler or staff member participating in the holiday.
If explicitly requested by us, a non-refundable itinerary development fee will be required to begin working on your tailor-made itinerary. This fee will be applied to your final balance and has a cost of 500 EUR. There may be situations where a different, or additional itinerary development fee will be requested at the discretion of Mikutu.
The holiday price is based on the number of participants in your group and your itinerary details. Any changes to the size of your group may alter the final holiday price for each participant. Any changes to your itinerary details, up to the day of departure, may alter the final holiday price for each participant.
For your booking to be confirmed, we require a deposit of 50% of the price.
Notwithstanding the above and unless expressly agreed otherwise, the total sum is to be paid immediately when booking less than 6 weeks before departure.
The balance of your payment is due 6 weeks prior to departure and is payable by wire or credit card, in the same currency as your deposit.
If we accept your booking, we will confirm your booking in writing. A contract will exist between you and us from the date we issue the confirmation.
Payment of the balance of the holiday price is due 6 weeks before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled and any cancellation charges outlined in the terms and conditions will apply.
Despite our efforts, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. We reserve the right to amend communicated prices at any time.
We reserve the right to impose surcharges up to 6 weeks before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in taxes, or if government action should require us to do so. In such instances we will be responsible for any amount up to 2% of the holiday price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the holiday price you may cancel the booking within 7 days of notification of the surcharge and obtain a full refund. Please note that a surcharge may be applied to a purchase made by credit card.
Optional activities not included in the holiday price do not form part of the holiday or this contract. You accept that any assistance, recommendations or advice given by a third party, by your group leader or guide in arranging optional activities (including before, during or after a holiday) does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
If you have a complaint about your holiday please inform your group leader, guide or us at the time so that they can attempt to rectify the matter. If you believe that your complaint has not been resolved through these means then any further complaint should be put in writing to us within 30 days of the end of the holiday.
DUQE Square Business Center
Quarter Deck, Mina Rashid
Queen Elizabeth 2
Dubai, United Arab Emirates
Discover the World, one Full Adventure at a Time!
1080 Brickell Ave - Miami
United States of America
info@travel.com
Travel Agency +1 473 483 384
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